FREQUENTLY ASKED QUESTIONS
OUR CRAFTED ITEMS
Bons baisers de Taghazout’s products are made in Morocco.
All our products are made in natural fabrics (wool, cotton, vegetal silk, wicker…). They are all handcrafted by Moroccan crafters.
Each season we offer a products selection for a limited period of time. With each new collection, the previous one disappears to give place to the new one and thus to new pieces.
Vacuum your carpet regularly, without a bar or brush to not damage the weave. The strongest power is fine. To clean a stain, pass cold water, or a little baking soda or shampoo (very little and as gentle as possible), then vacuum to the spot of the stain to absorb moisture.
If you decide to completely wash your carpet yourself, you can either use a dry shampoo or wash it off. In the second case, use as little product as possible and favor the drying in the open air, well flat. If you can’t dry it outside, put a tarpaulin underneath. Banish machine wash for any type of carpet.
DELIVERIES & RETURNS
Reliable and fast service handled by Colissimo in France and in Europe, and by la Poste Suisse in Switzerland. will deliver your order at home or at your office, and for convenience, will deliver them to the nearest post office if you are away.
Depending on weight and value, shipping rates may vary. For any particular request you can contact us directly to the address [email protected] before placing your order.
Returns are free within 15 days after receipt of the product. See our Deliveries and Returns section for more details.
You have a period of fourteen days after receipt your order to return your purchase against payment if they are not suitable. Thank you for sending us an email to the address: [email protected] to inform us. We do not do standard exchange. For a new size, another model or another color, just reorder on the e-shop.